Get your question answered

Can I Payout my Catch Personal Loan, and are There Any Fees?

Unlike with some other personal loan providers, there are no fees if you decide to payout your Catch personal loan early. This ensures you get the best customer experience possible and are not penalised by choosing the positive step of paying out your loan early.

If you would like to payout your Catch Personal Loan early, you can request a payout figure by:
  • Contacting our Customer Care Team on . We are available from 8am to 8pm, Monday to Friday EST.
  • Emailing our Customer Care Team at customerservice@catchpersonalloans.com.au.
  • Chat online with our Customer Care Team or our Personal Loan Advisors here at www.catchpersonalloans.com.au.

Do You Do Joint Loans?

No, Catch Personal Loans only accepts individual personal loan applications.

This helps us to keep the loan process simple and ensures we always know who we’re dealing with.

How Can I Check If I Am Eligible for a Catch Personal Loan?

At Catch Personal Loans, we check each personal loan application on an individual basis. Therefore, we are unable to state whether your personal loan application will be accepted prior to assessing your full application.

However, you are able to assess yourself against our eligibility criteria, which you can check on this page.

How Do I Apply for a Loan?

Applying for a Catch personal loan is simple.

First, check our eligibility criteria to see if you’re able to apply for a loan.

Once you’re happy that you’re eligible, you can get your rate before you apply , then decide whether you wish to proceed to a full application from there.

It takes just two minutes to get your rate, and your full application can be completed online or over the phone with a Catch personal loan advisor, and will take a further 10 minutes.

When you apply for a Catch personal loan, ensure you have your required documents ready in case we need to see them, as this will speed up the process.

How Do I Receive My Actual Rate?

With Catch Personal Loans, you receive your interest rate prior to making your full personal loan application.

By completing a simple online form that takes just two minutes, we can check your credit file without effecting your credit score and tell you your interest rate. This allows you to make a decision as to whether you want to proceed while knowing exactly what your rate and loan repayments will be.

Catch Personal Loans provides your interest rate upfront so you know what you’re applying for. We don’t believe it is fair that you only receive your rate after applying for your loan.

How Long Does It Take for Catch Personal Loans to Fund my Personal Loan?

On average, it takes up to four days to complete your personal loan application from initial enquiry to the cash being deposited in your bank account.

How quickly your loan is funded depends on how quickly you’re able to get your requested documents to us. You can see what these are on our eligibility criteria page . Have these ready when you apply and in some cases we can fund your loan within 72 hours, subject to approval.

How Long Does It Take to Get Approved for My Loan?

Under responsible lending guidelines, Catch Personal Loans is obliged to ensure that you are able to service the loan.

All Catch personal loan applications are individually reviewed and assessed by one of our Australia-based personal loan advisors, and on average this process takes between four and five hours.

I Can’t Obtain a Rate, What Can I Do?

If you can’t obtain your interest rate, this will mean there is an error with our website.

This is not common, however to get the personal loan application process moving you can call us on and speak to one of our personal loan specialists, who can answer any specific queries and help you through the process.

What are the Minimum and Maximum Loan Amounts?

With Catch personal loans you can borrow as little as $5,000 and as much as $40,000.

What are Your Loan Terms and Repayment Options?

At Catch Personal Loans we offer loan terms from 18 months to 84 months (seven years).

You have the flexibility to choose to repay your Catch personal loan on a weekly or a fortnightly basis, and we’ll collect your payments from your nominated bank account by direct debit.

During your loan term you may make additional payments against your loan or payout your Catch personal loan in full.

What Documents Will I Need to Provide?

To help us progress your Catch Personal Loans application, we may need to see some verification documents from you. Please have the following documents ready when you apply for your Catch Personal Loan.

  • The ID documents used in your application. If we need to see these, we’ll ask you to provide a copy of the front and the back of the documents. We accept a passport or a driving licence in conjunction with Medicare card as forms of ID.
  • Proof of your employment and income, such as your recent payslips.
  • Details and proof of any current debts. This includes existing personal loans, any store or credit cards you hold, and if you have access to and use an overdraft facility on your bank account.
  • Proof of your address, such as a utility bill.
  • Details of your regular rent or mortgage payment.

Your personal loan advisor will be in touch to advise what specific documents you need to provide as we assess your application.

In addition to our required and accepted documentation, you can view our eligibility criteria here .

Why Am I Not Eligible for a Personal Loan?

Your initial Catch personal loan quote is based on a number of factors, including your credit score. At Catch Personal Loans, we have a selection of minimum criteria that must be met in order to be eligible.

We take this approach as we believe it’s better than undertaking a full credit enquiry, which may impact your credit score and make it more difficult for you to obtain credit should you not be eligible for a Catch personal loan.

If you are not eligible for a Catch Personal Loan, either due to not meeting our eligibility criteria or following an attempt to get your rate , we recommend checking your credit file and ensuring this is correct and up to date, and ensuring you exhibit good financial and credit use behaviours to help improve your credit score before enquiring again.

Why Do You Need My Personal Details and How Safe Are They?

So that we can give you the correct personalised interest rate , we need to be sure that you are who you say you are.

Your personal details are required so we can communicate with the credit reference agencies to obtain your credit score and give you a personalised interest rate, tailored to you. This ensures you get the interest rate you deserve and not a “catch all” interest rate like some of the banks offer.

Your personal details are completely safe with Catch. Read more about how we use and protect your data and personal details in our Privacy Policy and our Terms and Conditions .

Why is My Interest Rate Higher Than the Banks?

The interest rate that you receive from Catch Personal Loans when you get your rate is the interest rate you will get.

While the majority of the banks will offer the same interest rate to a majority or all of their customers, at Catch Personal Loans we give you a personalised rate based on your credit history.

Other lenders may also advertise a low rate to attract you and get you to apply, and then offer you a higher rate once they’ve undertaken a credit enquiry.

At Catch Personal Loans, we’ll never increase your interest rate after your application. The rate you get before your application will be the rate you get when you apply, subject to approval.

Will Applying for a Catch Personal Loan Affect My Credit Score?

Applying for a Catch Personal Loan happens in two stages.

First, we complete what is called an “Access Seeker” check. This is what allows us to check your credit file and give you your interest rate before you apply. This stage does not affect your credit score, and you can decide to walk away if you’re not happy with the interest rate you’re offered.

If you are happy with the interest rate offered and decide to proceed, you will complete a full personal loan application. This stage of the process involves a full credit enquiry and may impact your credit score.